How can I return or exchange a product and in how much time?
You can initiate an exchange or return within 10 days of delivery in accordance with our returns and exchange policy.
You cannot return product(s) of the “Private Luxe Line” only one (1) time exchange is available for this category.
No exchange and return for shoe care products and accessories.
How many times can I exchange a product?
You may exchange an item only once. Once an exchange has been processed, the item(s) cannot be returned or exchanged, and the transaction will be considered final. If the product has been delivered wrongly by us, we will exchange it even if it exceeds the “one exchange only” policy.
Return/ Exchange Terms & Conditions
All returned items must be unused and returned with original packaging and tags in place. Items without tags and damaged original packaging will not be accepted and no refund will be processed for such cases. Prabal Lifestyle LLP reserves the right to do a thorough quality check of the product to ensure it is re-saleable before issuing a credit or exchanging the product. If we receive a returned item that doesn’t meet our above-mentioned conditions, it will be returned to the customer at their expense and no amount will be reimbursed.
Once you have initiated an exchange, our customer care team will contact you for gathering any additional information if required.
Our delivery boy will do the reverse pickup from the given address within 3-4 business days of confirmation of exchange request.
Once we receive the product, we will inspect it to ensure that there is no damage to the product or packaging; and that the product has been returned in unused condition.
Once the product is inspected successfully, the expected/ exchanged product will be dispatched within 5-6 business days.
The complete exchange process would take between 2-3 weeks.
The exchange can only be processed once.
Once an exchange request has been initiated, it cannot be converted to a refund/ return request.
Return & Refund process
Anything that has been bought on discount cannot be refunded.
Once you have initiated a return request, our customer care team will contact you for gathering any additional information if required.
Our delivery boy will do the reverse pickup from the given address within 4-5 business days of confirmation of return request. Please ensure that there is someone at home to handover the return. 2 attempts are generally made to pick up a return. It takes 7-10 business days for us to receive the product once it has been picked up from your premises.
Once we receive the product, we will inspect it to ensure that there is no damage to the product or packaging and that the product has been returned in an unused condition.
Once the product is inspected and found to be in resalable condition, the refund will be processed within 7-8 business days.
Refunds can only be processed to your bank account or original mode of payment.
Which items cannot be returned or exchanged?
Products of “Private Luxe Line” cannot be returned. Custom or bespoke orders made on special demands or with special customizations cannot be returned or exchanged.
What to do in case I received defective or damaged products?
If you happen to receive defective or damaged product(s), notify us on [email protected]within 24 hours of receiving the goods along with the pictures. Any damages on arrival issue should be reported (via mail) within 48 hours / 2 days along with the pictures to investigate transit reasons with third party couriers. If pictures of damage product (s) are not shared with us over email/ whatsapp (9999599775), we will not be able to initiate an investigation into defective delivery.
Who pays for the return shipping?
Return shipping is free to the customer.
Return Abuse Policy
Returning or exchanging for reasons other than manufacturing defect is a privilege offered to the customers. If any customer is found to be abusing this privilege, Prabal Lifestyle LLP holds the right to not accept any returns/ exchanges from such customers.
Order Cancellations (When can I cancel my order?)
After receiving your order, our customer care team will contact you to confirm the order via email, phone, text message and whatsapp. If you do not respond to our order confirmation attempts, your order will be auto cancelled within 48 hours of order placement.
If you wish to cancel your order, please email us at [email protected]; or call or WhatsApp us at +919999599775 BEFORE your order has been dispatched from our warehouse. Once we dispatch the order, we won’t be able to accept any cancellation requests.
To raise a dispute, please send an email to [email protected] . Your email must contain name of product, order ID along with the details of your nature of concern. This must be done within 3 days of receiving the product. If the dispute is filed after 3 days of delivery, the same will only be entertained at the sole discretion of Prabal Lifestyle LLP.